Refund policy

Refund Policy — 30-Day Quality Guarantee

Quality promise
If your piece arrives damaged, breaks with normal wear, or shows abnormal tarnishing or fading within 30 days of delivery, send us a photo at nuvarejewelry@gmail.com and choose: a free replacement or a full refund.

Custom pieces
Letter and other custom-made pieces are created just for you and can't be resold, so they're final sale — except for quality issues, which are always covered above.

Changed your mind?
For non-custom pieces, contact us within 7 days of delivery. As long as the piece is unused, unworn, and in its original packaging, you can return it for store credit. For hygiene reasons, earrings can't be returned for a change of mind — quality issues are always covered, for every piece.

Store credit covers the item price only: shipping charges aren't included, and return postage is at your expense. When you shop with your credit, standard shipping applies to your new order — free on orders $70 and over, otherwise a flat $8.99.

You can always contact us for any return question at nuvarejewelry@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.